Terms and Conditions of Business

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word 'You' or 'Your' it means the Customer: 'We', 'Us' or 'Our' means Matt Jullien trading as Home Run Removals.

1. Our Quotation

1.1 Our quotation, unless otherwise stated, does not include insurance, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.

1.2 Our Quotation is valid for 28 days from the date of issue.

1.3 We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

• (a) You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within 3 months.
• (b) The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.
• (c) We have to collect or deliver goods at your request above the ground floor and first upper floor.
• (d) If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.
• (e) We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
• (f) The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

2. Work not included in the quotation

2.1 Unless agreed by us in writing, we will not:

• (a) Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
• (b) Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
• (c) Take up or lay fitted floor coverings.
• (d) Move items from a loft, unless properly lit and floored and safe access is provided.
• (e) Move or store any items excluded under Clause 4.

3. Your Responsibility

3.1 It will be your sole responsibility to:

• (a) Declare to us, in writing, the value of the goods being removed and/or stored.
• (b) Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited under clauses 8.1 and 8.2.
• (c) Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.
• (d) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
• (e) Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
• (f) Provide us with a contact address for correspondence during removal transit and/or storage of goods.

4. Goods not to be submitted for removal or storage

4.1 Unless previously agreed in writing by us or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us:

• (a) Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
• (b) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.
• (c) Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
• (d) Perishable items and/or those requiring a controlled environment.
• (e) Any animals, birds, fish, reptiles or plants.

5. Ownership of the goods

5.1 By entering into this Agreement, you guarantee that:

• (a) The goods to be removed and/or stored are your own property, or
• (b) The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

6. Charges if You Postpone or Cancel the Removal

6.1 If you postpone or cancel this Agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below:

• 6.1.1 More than 10 working days before the removal was due to start: No charge.
• 6.1.2 Between 5 and 10 working days inclusive before the removal was due to start: Not more than 30% of the removal charge.
• 6.1.3 Less than 5 working days before the removal was due to start: Not more than 60% of the removal charge.
• 6.1.4 Within 24 hours of the move taking place: 100% of the removal charge.

7. Payment

7.1 Unless otherwise agreed by us in writing, payment is required in full by cleared funds in advance of the removal or storage period. In default of such payment we reserve the right to refuse to commence removal or storage until such payment is received.

8. Our Liability for Loss or Damage

8.1 We do not accept liability for loss or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of our negligence or breach of contract.

8.2 Standard Liability: If we provide you with a valuation of your goods and you agree to pay an additional charge for "Standard Liability", our liability to you is defined by the terms of our insurance policy.

8.3 Limited Liability: If you do not provide us with a valuation or do not pay the additional charge for Standard Liability, then our liability to you is limited to £40 per item.

8.4 For goods you pack yourself: We accept no liability for loss or damage to goods packed by you, unless there is visible external damage to the box or container caused by our negligence.

9. Time Limit for Claims

9.1 For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

9.2 If you discover loss or damage later, you must notify us in writing within 7 days of delivery of the goods.

10. Applicable Law

Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts.